Return and Refund Policy

Last updated: 17 October 2026 · PoojaOil.in · hi@poojaoil.in

Due to the nature of Gangajal and its intended religious use, we generally do not accept returns or cancellations for change of mind once an order has been dispatched.

This does not take away any rights you have under applicable law, including Indian consumer protection law.

When we will help

Wrong product received
Product damaged or leaking on arrival
Incorrect quantity or missing items
Verified fulfilment or payment errors (e.g. charged twice)

How to report an issue

Email hi@poojaoil.in within 48 hours of delivery, preferably with your order number, photographs and an unboxing video where available. We will review each complaint and provide an appropriate replacement, refund or other remedy as applicable under law and the circumstances.

Cancellation before dispatch

To cancel an order that has not yet been dispatched, email us as soon as possible with your order number. Cancellation depends on the order status at that time. If a cancellation is accepted, the paid amount is refunded to the original payment method; timing depends on Razorpay and your bank.